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6. Disposal of old furniture

We cannot collect or dispose of your old furniture. However we ask that you do not dispose of your old sofa, table or bed if at all possible until delivery has been made as, in the unlikely event of a delivery problem arising, we cannot guarantee a loan piece of furniture.

7. Cancellation and Returns

We promise to give you a full refund if you change your mind for any reason within 24 hours of placing your order with us. After this date we will have in most cases a binding contract with our suppliers to supply or make your product.

 
Made to order products, which have been produced specifically for you, are non refundable and no exchanges can be made after 7 days of placing your order unless there is an error on our part regarding the product specification, or the item is found to be faulty.

For products ordered over the Internet only, you can cancel your contract at any time up to 7 days after the day of delivery. We do require details of your wish to cancel in writing to our above address and by email to help@urbanefurniture.com. We aim to respond within 5 working days to confirm the cancellation and details of the refund due. you have the right to cancel orders on products that are not made to order by notifying us in writing (including email) before delivery or within 7 working days of receiving of the goods.

If you cancel your order once it has been delivered, you must not use the goods, take care of them, and you must make them available to us when we call to collect them on the date we will agree with you. We will collect the goods and then refund the cost of the items ordered within 30 days of cancellation. The cost of delivery will not be refunded as this is a service that has been carried out on our part.

Please ensure that the goods are maintained in a saleable condition and in their original packaging. Self assembly furniture cannot be returned once assembly is part or fully completed.

If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or goods that you have damaged or lost).

There is no particular requirement to give a reason for cancellation; however, a brief explanation will help us to improve the service we offer to customers in the future. Your statutory rights are not affected.

Exceptions to this policy, the Cancellation and Refund policy described above will stand unless:

· We have not followed your instructions clearly

· The order has been delayed by more than 8 weeks after the lead time quoted to you in writing at the point of sale

· The product is found to be faulty

· Refunds that are in excess of £99 will be made via our Head Office within 30 days.

Cancellations by Urbane furniture, we reserve the right not to accept an order if:

· We do not have the stock to fulfil the order

· If we are unable to deliver the product to your area

· If an item was incorrectly priced or described on the web site

· If your payment was not authorised

· If you have not complied with our terms and conditions of sale

· If an order is cancelled by Urbane furniture, any payments made to us will be refunded within 30 days.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.

This website is owned and operated by (referred to as,” “we” or “us” “our”).

Urbane furniture limited
28 Haddington Place
Edinburgh
EH7 4AF

Company Registration number: SC 369687

If you need to contact us, please email us at: info@urbanefurniture.com or call our Customer Services team on: 0131 629 7661